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Auto ticket not created in CA service desk  from  one click server.

  • 1.  Auto ticket not created in CA service desk  from  one click server.

    Posted May 29, 2017 03:14 AM

    Hi.

    CA  Service desk integrated with one click server.

     

    but-- auto ticket not generated in CA Service desk.

     

    alarm type selected 

     



  • 2.  Re:  Auto ticket not created in CA service desk  from  one click server.
    Best Answer

    Posted May 29, 2017 08:32 AM

    Did you perform the necessary configuration on the SDM Server ? There are a few of them to be done in Service Desk before enabling the integration on the OneClick server: Configure the CA Service Desk Manager Server - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation  .

    Check the $SPECROOT/tomcat/logs/catalina.out log file on the OneClick server to see any errors occured during the automatic ticket creation.