CA Service desk integrated with one click server.
but-- auto ticket not generated in CA Service desk.
alarm type selected
Did you perform the necessary configuration on the SDM Server ? There are a few of them to be done in Service Desk before enabling the integration on the OneClick server: Configure the CA Service Desk Manager Server - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation .
Check the $SPECROOT/tomcat/logs/catalina.out log file on the OneClick server to see any errors occured during the automatic ticket creation.
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