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Request ID displayed on the USS to be the same number as the open request on SDM.

Question asked by diegolimabsb on May 29, 2017
Latest reply on Aug 21, 2017 by hizam

Hi guys!!

 

First of all, I know that this modification is not endorsed by CA, but I wonder if anyone has ever had to do something like that.

 

The CA SDM, Catalog, and USS are installed and integrated in my client environment.

 

My customer needs that the request ID displayed on the USS to be the same number as the open request on SDM.

 

My question is actually whether it would be possible, for example, to replace the value of the catalog ticket number displayed in USS with the number of the open ticket in the SDM, since the number of the open request in the SDM is displayed as soon as the request is opened by the USS (as replace the value of one attribute with another, for example).

 

 

I did some research and I even managed to find some attributes that are being called by the USS from the Catalog.

 

I am thinking of replacing the value of the ticket of the catalog displayed in USS with the value of the request created in SDM.

 

Has anyone ever had to do something like that?

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