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How to set incident Group via email, tried several options

Question asked by Aurelija on May 30, 2017
Latest reply on Jun 5, 2017 by Aurelija

Hi, I am new to CA Service desk. I am trying to set incident group via email, all other properties I can set, except this one.

In configuration file we have:



I am not sure wheter you need to specify a group name after =, or UUID?


We have Group named  "Techninė grupė" that is valid for incidents.

I tried this:

%GROUP=Techninė grupė
But none of them worked.
Can you tell me what I am doing wrong?