AnsweredAssumed Answered

How to set incident Group via email, tried several options

Question asked by Aurelija on May 30, 2017
Latest reply on Jun 5, 2017 by Aurelija

Hi, I am new to CA Service desk. I am trying to set incident group via email, all other properties I can set, except this one.

In configuration file we have:

%GROUP=group.UUID.lookup_group

 

I am not sure wheter you need to specify a group name after =, or UUID?

 

We have Group named  "Techninė grupė" that is valid for incidents.

I tried this:

%GROUP=U'FE5378DB802E274DB9DA251AA2341D94
%GROUP=cnt:FE5378DB802E274DB9DA251AA2341D94
%GROUP=FE5378DB802E274DB9DA251AA2341D94
%GROUP=Techninė grupė
But none of them worked.
Can you tell me what I am doing wrong?

Outcomes