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Servers are removed automatically from USM Group for robot inactive alarms

Question asked by adityajha on Jun 1, 2017
Latest reply on Jun 2, 2017 by Yu_Ishitani

If there is robot inactive alarm for a server that remains inactive for a long time (more than a week), the server disappears from the USM dashboard (tree view) and the corresponding robot inactive alarm disappears from tree view as well in the 'Alarms' tab. But that robot inactive alarm remains in the alarm dashboard view. Can you please explain this issue.

 

Also upon checking in the UIM I find the robot to be inactive but the robot is present. I am using UIM v8.47.

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