AnsweredAssumed Answered

Need help to get response time

Question asked by atanu_123 on Jun 1, 2017
Latest reply on Aug 4, 2017 by Jon_Israel

Dear Team,


We are using CA Service Desk 12.9.When we are pulling the report from service desk using boxi we are not able to get the data for respone time.Please help us.


Thanks & regrads,

Subhra Basak