CA Service Management

  • 1.  Chat Integration

    Posted Jun 01, 2017 10:51 AM

    I can use the service desk chat on http://xxxx/CAisd/pdmweb.exe

     

    Is there a way to integrate this service(chat) on my intranet page?

    Is there an API to use this chat feature?

     

    Thanks



  • 2.  Re: Chat Integration
    Best Answer

    Posted Jun 01, 2017 04:05 PM

    Hi Fernando - are you referring to the Support Automation chat feature?  If so, there is no separate API or mechanism of exposing that anywhere else outside of Service Desk.

    Regards,
    Jon I.



  • 3.  Re: Chat Integration

    Posted Jun 01, 2017 04:25 PM

    Thanks Jon_Israel