CA Service Management

Hello, Good Evening.

We're facing some issues on integrating CA SDM 14.1 CP3 with CABI 4.1 SP5.

When clicking on LAUNCH BI PAD, it displays a page like this:

I ensure that Trusted Authentication is enabled and the .conf file is set according to instructions!

Checking the ServiceDesk Option Manager Web Reports Configuration i have:

(for privacy reasons, i ommit the real hostname and domain)

From CABI CMC side, from CONFIGURATION TAB is consider the FQN:

Any idea how to integrate those two Platforms?

The BO_SERVER_LOCATION value should be set to HTTP://<CABI HOSTNAME>:8080

A recycle of the CA SDM service is required if any changes are made to any of the Web Report option settings.

yes it is!

Hi,

Here is an image that may help you as an example of how the setting should look:

Here more details about the integration:

Integrate CA Service Desk Manager with CA Business Intelligence Manually - CA Service Management - 14.1 - CA Technologie… 

Hope this helps.

Regards,

Pablo

Hello Pablo, many thanks for your help! 

Although, is not fixed at all ...

When loaded by SDM screen, it seems that is asking for ODBC login ...

although, from CABI machine SYSTEM DSN, the odbc connections test is successfully performed!

" Connection test was successful"

- from Universe designer, i always got Success when testing connections even from CONNECTIONS or by PARAMETERS ...

ANY IDEA ?

I'm going crazy ...

If you access BI LaunchPad directly from the CABI server, do the reports (both OOTB and custom work)?

This will help pinpoint if the issue lies with the CABI-SDM integration OR with CABI itself.

Hello Paul!

From CABI machime, entering the ServiceDesk URL, and accessing to BI LAUNCH PAD, it seems the same message/behaviour ...

I meant on the CABI server, launch BI LaunchPad on its own and see if the prompts still occur.

Hi ijreis

Just stop and start server intelligence agent and the tomcat from the central configuration manager.
If this doesn't help, reconfigure DSN for a normal connection, with username/password and retest.

Regards

Junaid

hello Junaid!

sorry ... but already did that a couple of times. no success ....

Hi ijreis,

At this point I would recommend you to create a ticket with CA Support so a support engineer can have a webex with you and check the environment, errors, behavior, etc.. to get a faster resolution on this.

Regards,

Pablo