CA Service Management

Is anyone using solarwinds to send pdf to service desk maileater to create ticket?  Creates ticket but the attachments do not come thru to the ticket.

Attaches this:

%ATTACHMENT={{363A0D615356A64EB182361BE2A98F7E_ =?utf-8?B?Q2FoYWJhIFNlcnZlciBOb2RlcyBBdmFpbGFiaWxpdHkgLSBZZXN0ZXJkYXkgLmNzdg==?=}} =?utf-8?B?Q2FoYWJhIFNlcnZlciBOb2RlcyBBdmFpbGFiaWxpdHkgLSBZZXN0ZXJkYXkgLmNzdg==?=
%RELPATH={{rep_folder_00253}}rep_folder_00253

When I try to view attachment get this:

Download Failed - AHD11016:Failed to download the file ' =?utf-8?B?Q2FoYWJhIFNlcnZlcnMgQXZlcmFnZSBDUFUgVXRpbGl6YXRpb24gLSBZZXN0ZXJkYXkuY3N2?=' (file does not exist).

Have you verified with your Mail Administrator that the email sent from SolarWinds does in fact have an PDF email attachment?

Yes we have.

eHealth works fine using the same process.