Symantec Access Management

I'm trying to install SiteMinder WAM SDK 12.62 on a RHL 7 server. i have installed Jdk 1.8.131 with JCE files. But i keep getting the following error :

(Installation running as root )

Launching installer...

========= VM Command Line ============================================
options:
CLASSPATH:/tmp/install.dir.24602/InstallerData:/tmp/install.dir.24602/InstallerData/installer.zip:

========= Forking JAVA =============================================
JRE libraries are missing or not compatible....
Exiting....
========= JAVA Finished ==============================================

When i checked the installation instructions, it suggest to install ETPKI directories but i do not see any setup command utilities with the zip file downloaded fro the site ( SDK zip file for Linux).

Any help is apprecaited.

12.6 needs 64 bit JDK. Did you install 64 bit or 32 bit ?

yes i did install a 64 bit Java - 

SDK binary file: ca-sdk-12.6-sp02-linux-x86-64.bin

[root@pingfed-sandbox ~]# java -version
java version "1.8.0_131"
Java(TM) SE Runtime Environment (build 1.8.0_131-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.131-b11, mixed mode)
[root@pingfed-sandbox ~]# which java
/opt/jdk1.8.0_131/jre/bin/java

Hmm, can you create installation debug file please ..

1. Set LAX_DEBUG=file 

2. Run your installer. 

3. Once the install is complete a file labeled jx.log will be generated in the same directory as your installer. This file will contain the entire debug output generated by the install.

Reference : IBM How to debug InstallAnywhere when installing Connect Java based products - United States 

Then , please upload the jx.log for review.

root@pingfed-sandbox pfuser]# export LAX_DEBUG=true
[root@pingfed-sandbox pfuser]# ./ca-sdk-12.6-sp02-linux-x86-64.bin -i console
Preparing to install...
Checking for POSIX df.
Found POSIX df.
Checking tail options...
Using tail -n 1.
True location of the self extractor: /home/pfadmin/pfuser/ca-sdk-12.6-sp02-linux-x86-64.bin
Creating installer data directory: /tmp/install.dir.26019
Creating installer data directory: /tmp/install.dir.26019/InstallerData
Gathering free-space information...
Space needed to complete the self-extraction: 702000 blocks
Available space: 5020184 blocks
Available blocks: 5020184 Needed blocks: 702000 (block = 512 bytes)
Computed number of blocks to extract: 2191
Extracting the JRE from the installer archive...
Extracting JRE from ./ca-sdk-12.6-sp02-linux-x86-64.bin to /tmp/install.dir.26019/Linux/resource/jre_padded ...
Extracting done, exit code = 0
Extracting JRE from /tmp/install.dir.26019/Linux/resource/jre_padded to /tmp/install.dir.26019/Linux/resource/vm.tar.Z ...
Extracting done, exit code = 0
Unpacking the JRE...
Unpacking the JRE...
gzip is /usr/bin/gzip
GZIP done.
TAR done.
Extracting the installation resources from the installer archive...
Extracting install.zip from ./ca-sdk-12.6-sp02-linux-x86-64.bin to /tmp/install.dir.26019/InstallerData/installer.padded ...
Extracting to padded done, exit code = 0
Extracting from padded to zip done, exit code = 0
Creating disk1 data directory: /tmp/install.dir.26019/InstallerData/Disk1
Creating instdata data directory: /tmp/install.dir.26019/InstallerData/Disk1/InstData
Extracting resources from ./ca-sdk-12.6-sp02-linux-x86-64.bin to /tmp/install.dir.26019/InstallerData/Disk1/InstData/Resource1.zip ...
Extracting done, exit code = 0
Configuring the installer for this system's environment...

========= Analyzing UNIX Environment =================================
Setting UNIX (linux) flavor specifics.
Importing UNIX environment into LAX properties.
Checking for POSIX awk.

========= Analyzing LAX ==============================================
LAX found............................ OK.
LAX properties read.................. OK.

========= Finding VM =================================================
Valid VM types.......................... 1.5+
Absolute LAX_VM path.................... /tmp/install.dir.26019/Linux/resource/jre/bin/java
Expanded Valid VM types................. 1.5+
Found jvmspecs.properties

========= Virtual Machine Options ====================================
LAX properties incorporated............. OK.
classpath............................... "/tmp/install.dir.26019/InstallerData:/tmp/install.dir.26019/InstallerData/installer.zip"
main class.............................. "com.zerog.ia.installer.Main"
.lax file path.......................... "/tmp/install.dir.26019/temp.lax"
user directory.......................... "/tmp/install.dir.26019"
stdout to............................... "console"
sterr to................................ "console"
install directory....................... ""
JIT..................................... none
option (verify)......................... off
option (verbosity)...................... none
option (garbage collection extent)...... none
option (garbage collection thread)...... none
option (native stack max size).......... none
option (java stack max size)............ none
option (java heap max size)............. 50331648
option (java heap initial size)......... 16777216
option (lax.nl.java.option.additional).. none

========= Display settings ===========================================
X display............................... not set
UI mode................................. console

Launching installer...

========= VM Command Line ============================================
options:
CLASSPATH:/tmp/install.dir.26019/InstallerData:/tmp/install.dir.26019/InstallerData/installer.zip:

========= Forking JAVA =============================================
JRE libraries are missing or not compatible....
Exiting....
========= JAVA Finished ==============================================

Can you try running following command :

a. sudo su

b. cd /

c. mkdir tmp2

d. IATEMPDIR=/tmp2

e. export IATEMPDIR

Done. 

And then do you want me to run the installer?

Thanks

Yes please

That helped. It looks like the /tmp directory was not having enough space for the installer to extract the files. Now was there any thing in the information provided above lead you to this thought? 

Thanks

Nice. Nothing much except the fact that you were using "/tmp" for your installation temp directory.

This is one of the very common issue while using this installation software (installanywhere)

Thanks for your quick reply on this. 

Hello Ujwol,

                         Is there any environmental variables that needs to be set for the SDK? I don't see any environmental script file. I'm trying to run the smreghost command but keep getting error as following:

smreghost: error while loading shared libraries: libsmcommonutil.so: cannot open shared object file: No such file or directory