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Show "time to violation" in notificacion and employee view

Question asked by Bassoalto on Jun 7, 2017
Latest reply on Aug 2, 2017 by Jon_Israel

Hello, when i set a service type event (violation event), i will like to include datetime of the vioaltion information in a email notification to the customer and as well display it at employee interfase (detail_cr, list_cr).
I know the mintime attribute, but i don't know how the system calculate this value. At the list_cr just few of them has this value calculated.

 

Can someone help me with this please?

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