i need on employees interface when open a new request or incident show all items on urgency dropdown?
Jonathan, you can change the web cfg file change
EmpUrg 0 1 2
ESCEmpUrg 0 1 2 3
EmpUrg 0 1 2 3 4 5
ESCEmpUrg 0 1 2 3 4 5
and recycle the wenegine. Thanks _Chi
Do you have this option manager enable urgency_on_employee?
yes i have option enabled but only show me 3 value i need all values
where is located
Jonathan, the web cfg file is located in sdm-root-folder\bopcfg\www. Depending on your configuration, it could be
web.cfg, web1.cfg or your machine_name_web1.cfg. Thanks _Chi
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