AnsweredAssumed Answered

Propagate Configuration Item to SDM via Service Catalog

Question asked by diegolimabsb on Jun 8, 2017
Latest reply on Jun 27, 2017 by MOJ.ANAS

Hi guys,


I need to relate each catalog item to a configuration item every time a ticket is opened in SDM via service catalog.

In the form settings I created a new field with the attribute ca_sdm_attr_affected_rc and associate the value of own_resource_uuid in the field, but when I opened the ticket no association to the configuration item is executed.

I am using the id of the configuration item contained in the ca_owned_resource table.


I try to use the value with "0xABCDEFGH..", '0xABCDEFGH..', 0xABCDEFGH.. and without the 0x, ABCDEFGH..


Am I doing something wrong?