CA Service Management

Hi,

Anyone know how we can represent CA Spectrum and  CA Service desk Integration in data flow diagram.

RA

Ravi........

Which versions of SDM and Spectrum are you using?

Hi Ravi,

Though I don’t have/know any dataflow diagram that depicts CA Spectrum and Service desk Integration in detail.

However, I can share with you the following diagram on how the integration works.

The following diagram illustrates how data integration between CA Spectrum IM and CA SDM is accomplished:

I hope this helps !

Any more inputs from community team members for SinghRavi are most welcome.

Regards

Junaid