Clarity

Hi folks. I have a user who scheduled a report in Jaspersoft. It appears as if they've had Jaspersoft send them a link to the report (instead of attaching). The email reads:

The capacity vs. demand report is ready for review.

Capacity vs. Allocation by OBS    https://<app_server_url>:8093/reportservice/fileview/fileview/shared/reports/CSK_RES_CapVsAllocByOBS.pdf?cappm_standalone=true

The base URL is our App server. The report service is a separate server, the report service URL in NSA is http://<server_name>:8080/reportservice 

Would/should one expect to get a link to the report with the app server's URL? The port number in the link is our NSA port - is this expected?

Hi Robert,

Normally should open the correct report when you click on the link. Based on your explanation you may have an issue with your configuration.

However, on 14.3 there is also a known bug that you will hit even if your configuration is correct:

CLRT-80429 Job Schedule Email Link Incorrect

1. Login to PPM -> Advanced Reporting -> Library
2. Right Click on a Report and choose Schedule a Report in Jaspersoft
3. In the Notification Tab - select the option:

Include reports as repository links in email body

4. When the email comes in it will have and incorrect link:

The link incorrectly appends ?cappm_standalone=true to the link. If you remove this it works.

There are two available  workarounds:

1 - remove the ?cappm_standalone=true from the link

or:

1. Login to Clarity PPM -> Advanced Reporting -> Library
2. Right Click on a Report and choose Schedule a Report in Jaspersoft
3. In the Notification Tab - select either option:

Include report files as attachments

Include report files as ZIP attachment

The issue is resolved in 14.4.0.5 and above. I'd suggest try the workaround and see if it works and if not, we can check your configuration and see if we can get it corrected.

Hope this helps -Nika

Hi Robert.

I had the same issue. 

I've searched jasper documentation, but I found nothing that should explain it.

It seems to be a bug.

Thanks Nika_Hadzhikidi & VitorPauloM.Correia1307048. I have instructed the user to Include Report Files as attachments.

Thanks!