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how to create a valueMap process dataset variable.

Question asked by CodeGeek on Jun 13, 2017
Latest reply on Jun 19, 2017 by CodeGeek

Hello Community,

Task Level 1:

            pcat:1
            pcat:2
            pcat:3
            pcat:4
            pcat:5
            pcat:6

Task Level 2:

         pcat:xxxxx
         pcat:xxxxx
         pcat:xxxxx
         pcat:xxxxx
         pcat:xxxxx

Task Level  3:
         pcat:xxxxx
         pcat:xxxxx
         pcat:xxxxx
         pcat:xxxxx

 

so on .... I have 10 Task levels and each task have different set of categories.

I am looking to create a Process data-set variable which will store above task level and category Id mappings.

 

Workflow Design  : 

when a ticket gets resolved this process will trigger in PAM, so in the workflow i am getting the category of ticket and I want to search against the data-set variable to get the associated task level.

 

In the next step, the flow the process will be decided by the Task level

 

 

any help on how to create a process data set and how to search the data-set variable to get the associated task levels.

 

Thanks In advance.

 

Venkat

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