Task Level 1:
Task Level 2:
Task Level 3:
so on .... I have 10 Task levels and each task have different set of categories.
I am looking to create a Process data-set variable which will store above task level and category Id mappings.
Workflow Design :
when a ticket gets resolved this process will trigger in PAM, so in the workflow i am getting the category of ticket and I want to search against the data-set variable to get the associated task level.
In the next step, the flow the process will be decided by the Task level
any help on how to create a process data set and how to search the data-set variable to get the associated task levels.
Thanks In advance.