We are using the CA SDM 14.1 SP3.
We have already configure priority based SLA in our Service Desk. Now for vendor there is no priority base SLA and we have to configure it CA SDM. We have multiple different vendor.
Can you please tell me is it feasible or not ?
Ex Incident P1 2 Hr
Incident P2 4 Hr
Incident P3 8 Hr
Request P1 4 Hr
Request P2 8 Hr
Request P3 12 Hr
Vendor ABC 24 Hr
Vendor XYZ Respnse SLA 2 Hr Resolution SLA 6 Hr ...