CA Service Management

  • 1.  Maileater to ignore addresses in CC & BCC

    Posted Jun 14, 2017 08:26 AM

    Hello,

     

    Can the maileater recognize from a received email, if the mailbox account was in To: or in Cc: / Bcc:

     

    is it possible to enable it to create an incident if the mailbox account was in To: and ignore the mail if it was in Cc: / Bcc:

     

    Regards,

    Mohamed...



  • 2.  Re: Maileater to ignore addresses in CC & BCC
    Best Answer

    Posted Jun 14, 2017 08:46 AM

    Hi Mohamed, unfortunately there is no functionality to do this currently.  This would be an enhancement which you can post as an "idea" here on the community.

    Thanks,

    Jon I.



  • 3.  Re: Maileater to ignore addresses in CC & BCC

    Posted Jun 14, 2017 09:53 AM

    thanks for the prompt response...