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Can the live chat session from the user or analyst queue have flashing in the tab when the user or analyst has joined the live chat queue?

Question asked by Ali1. on Jun 14, 2017
Latest reply on Jun 15, 2017 by tzadell

1.    Is it possible for the user Click to Chat window to flash in the taskbar when the session has been picked up by a Tier 1 analyst? For example, if the user started a session and is waiting in queue for a Tier 1 person to join and they open a new window to do something else. Is it possible to make the tab within the browser and/or the tab within the taskbar to flash (as a notification to get the user's attention)?
2.    Is it possible for the Support Automation Tier 1 click to chat queue manager to flash in the taskbar when a user has joined the queue? In other words if the tier 1 analyst has the click to chat queue manager open (but minimized or on a different tab then what they are currently viewing) is it possible to make the queue manager tab flash within the browser and/or the taskbar?

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