I am currently trying to deploy UMP in a windows 2012 R2 robot, but it throws me the message that the robot is not responding.
Has this happened to anyone?
I think you can open a Support case for the problem.
Are you able to telnet to the robot ports from HUB to the server where you are trying to install UMP?
If, from the server where the UMP is installed, it has telnet access to the hub via port 48002. And the hub has access to the server where the UMP will be on port 49000 (Controller).
Ok, so you have the robot running on non standard port (49000) on UMP server?
Are you able to telnet from HUB to Robot on 49000?
Are you able to open the controller probe configuration GUI of the robot installed on UMP server from AC or IM ?
Any antivirus / Firewalls in between?
Try restarting the robot on UMP server once and see if that help
Yes, I have the robot running on port 49000.
Yes, I am able to telnet
No, It is not.
Probe returning the controller to 48000, and if it manages to install UMP. But I will continue to investigate because when the controller in the robot is changed to a port other than 48000, the robot does not respond for UMP.
Ok, so you mean to say that UMP installer works fine if the robot is running on the default port (48000) but it does not respond when the robot is running on 49000?
Make sure you have two way (inbound/outbound) communication enabled between the UIM server and the UMP server on the needed ports. That's the only thing I can think of which might cause a issue
Yes, that's what I'll do. Thank you very much for the help.Regards,Richard B
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