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  • 1.  Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 14, 2017 04:12 PM

    Hi team,

     

    I am currently trying to deploy UMP in a windows 2012 R2 robot, but it throws me the message that the robot is not responding.

     

    Has this happened to anyone?

     

     

    Regards,

    Richard



  • 2.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 14, 2017 07:53 PM

    Are you able to telnet to the robot ports from HUB to the server where you are trying to install UMP?



  • 3.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 15, 2017 09:14 AM

    Hi Phani,

     

    If, from the server where the UMP is installed, it has telnet access to the hub via port 48002. And the hub has access to the server where the UMP will be on port 49000 (Controller).

     

    Regards,

    Richard



  • 4.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 15, 2017 07:23 PM

    Ok, so you have the robot running on non standard port (49000) on UMP server? 

     

    Are you able to telnet from HUB to Robot on 49000?

     

    Are you able to open the controller probe configuration GUI of the robot installed on UMP server from AC or IM  ?

     

    Any antivirus / Firewalls in between?

     

    Try restarting the robot on UMP server once and see if that help 



  • 5.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 16, 2017 11:58 AM

    Hi Phani,

     

     

    Ok, so you have the robot running on non standard port (49000) on UMP server? 

     Yes, I have the robot running on port 49000.

     

    Are you able to telnet from HUB to Robot on 49000?

    Yes, I am able to telnet 

     

    Are you able to open the controller probe configuration GUI of the robot installed on UMP server from AC or IM  ?

     Yes.

     

    Any antivirus / Firewalls in between?

    No, It is not.

     

    Probe returning the controller to 48000, and if it manages to install UMP. But I will continue to investigate because when the controller in the robot is changed to a port other than 48000, the robot does not respond for UMP.

     

    Regards,

    Richard



  • 6.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 18, 2017 08:15 PM

    Ok, so you mean to say that UMP installer works fine if the robot is running on the default port (48000) but it does not respond when the robot is running on 49000?

     

    Make sure you have two way (inbound/outbound) communication enabled between the UIM server and the UMP server on the needed ports. That's the only thing I can think of which might cause a issue 



  • 7.  Re: Error deploy UMP in Robot Windows 2012 R2
    Best Answer

    Broadcom Employee
    Posted Jun 18, 2017 09:07 PM

    I think you can open a Support case for the problem.

     

    Regards,

    Yu Ishitani



  • 8.  Re: Error deploy UMP in Robot Windows 2012 R2

    Posted Jun 21, 2017 08:33 AM

    Hi Yu,

     

    Yes, that's what I'll do.  Thank you very much for the help.

    Regards,
    Richard B