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Requested By field from SC to SDM

Question asked by johnv on Jun 14, 2017
Latest reply on Jan 10, 2018 by sperna

Using java function "createIncident" (com.ca.usm.ruleEngine.action.sdm.CreateIncidentAction) to propagate requests from Catalog to Service Desk, Affected End User (customer field in SDM) is filled from Catalog logged in user by default. How could we manipulate this two fields in order to set customer and requested_by attribute values in SDM based on values within Catalog form.

 

Thanks for your comments.

Regards,

JOHN

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