Where you have single signon implemented in CASDM, on a session timeout it logs the user back in. Is there anyway to change this behaviour so that it logs the session out?
Here is a Tec Doc that explains how to change the LogOut URL…
What you would want to do is maybe make a page using HTML that just saying “You’ve been logged out of CA Service Desk Manager”, and then maybe have a link on it to “Log In Again” which would point to the main URL for SDM.
That should prevent the –auto-login from occurring when they click the OK button on the session timeout because it should go to a different URL and not the logout page which has the login functionality on it.
Hope this helps.
Hi John i have been playing around with this and cannot get it to redirect. I have updated the web.cfg, including the servername .cfg (in NX_ROOT\bopcfg\www)to uncomment the 'LogoutURL http://www.ca.com' config item and it doesn't seem to re-direct to that URL. It just logs me back in after selecting okay on the session timeout prompt.
so further to this it seems that this only works if i select logout and NOT on a session timeout for some reason.
the only way i can get this to work is if i customise the timeout form as follows:
ahdtop.name = ""; alertmsg("Sorry,_your_session_has_timed_", msgtext("Press_OK_to_close_all_%1_windo", cfgProductName) ); // Sorry, your session has timed out. // ahdtop.session_timeout("$prop.SID", window); logout_all_windows(1);
surely i shouldn't need to do this?
Jagdish, if this is what you want...when timeout it does not automatically log the user right back in, then I don't see why
you shouldn't need to do this. It seems to me this is the best and simplest way. My 2cents. Thanks _Chi
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