CA Service Management

Is there a way that when we click on a ticket it just goes straight into “Edit” mode?  Is this possible to customize in Service Desk 14.1 cp3??

Vishnu, this would be quiet a challenge. I don't hear anyone do this before. Right click and choose "edit" from the popup context menu is usually what we do(two clicks vs one click). If someone knows how this can be done, please share asI see there are a lot of things would need to be overcome. Thanks _Chi

solution was provided on SDU, sharing here for the search purposes:

function zEditCr(value) {
     rs.data("<a href=\"#\" onclick=\"showEdit('" + crPersid + "');\">" + value + "</a>");
}
<PDM_MACRO name=lsWrite text="var crPersid = \"@{list.persistent_id:}\";">
<PDM_MACRO name=lsCol hdr="ref_num" attr="ref_num" fmtfunc="zEditCr">

cdtj, Thank you, Sir!