CA Service Management

Hi guys,

I deployed Mobile App, I face an issue when I want to create ticket: Domain Area is a mandatory field

We changed domain Area to be mandatory field, I need to know if t possible to customise mobile app interface to include Domain Area, we have many domain areas in SDM server.

Thanks in advance.

Youssef.

Hi Hassan,

Please see the below info on how to expose more fields\atributes for the mobile app:

Configure the Mobile Attributes for CA SDM Tickets - CA Service Management - 14.1 - CA Technologies Documentation 

Kind Regards,

Brian

Hi Brian,

Thanks for your reply.

I added domain area field (category) related to incident form, when I try to search areas I receive this alter "the request requires user authentication"

In SDM, detail_in.htmpl is a mandatory field, when I create ticket using the mobile app without attributes, I receive restriction.

regards.

Youssef.

Here attached printscreen of the alert message displayed when trying to look for domain area.

Hassan, please recycle the xFlow if you could. And if the problem persists after recycle, please open a Support case to

see what causes this error. Thanks _Chi

From the mobile app are you logging into the Service Desk rest url or USS? It seems like an issue related to the Service Desk role used to access the information, seems like a right is missing. A Support case may be the best bet for in depth review.