Clarity

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  • 1.  Export data from SDM to PPM

    Posted Jun 19, 2017 11:47 AM

    We want to export data from Service Desk to Clarity.
    Our idea is to pass Requirements, Incidents, etc. from Service Desk to Projects, tasks, incidents, ideas, etc. managed in Clarity.

     

    We were looking for information on this, but we did not find a clear example that shows us the way we should follow.

     

    Has anyone from the community worked on this?
    If so, could you help us?

     

    Thanks in advance.

    Regards.



  • 2.  Re: Export data from SDM to PPM
    Best Answer

    Broadcom Employee
    Posted Jun 19, 2017 12:08 PM

    Hi Ricardo,

     

    CA PPM XOG web service could be the best approach to do, you can export the data in form of excel and transform the same to XML and map it in PPM by creating the objects and related attributes or use Project object and create the task.

     

    This link can help you 

     

    How to Integrate Service Desk to CA Clarity PPM User Tasks - CA PPM - 14.2 - CA Technologies Documentation 

     

    Regards

    Suman Pramanik 



  • 3.  Re: Export data from SDM to PPM

    Posted Jun 19, 2017 01:53 PM

    Many thanks Suman.
    That's a good way



  • 4.  Re: Export data from SDM to PPM

    Posted Jun 23, 2017 12:41 PM

    Could you have an example of this?