CA Service Management

Hello Dear,

When i start the services of the SDM it show the following Error,  & i'm unable to run the SDM Please help me to resolve this issue...

Thankyou

Hello Omair,

We need to check the stdlogs to determine the root cause so please attach them if possible. If this is urgent, then I would recommend you to create a case and attach the full NX_ROOT\log folder, NX.env and .HIS files.

Regards,

Pablo

Dear OYAPA  stdlogs file is attached please see this...

stdlogs

Hello,

Try to stop all the SDM related services from options manager and try to restart the services from services.msc.

If the issue is still not fixed, share the stlogs to find the issue.

Regards,

Venkat

Hey Omair,

How about trying to start SDM services from command prompt(admin mode) 

>net start pdm_daemon_manager

See if it starts,if not then check for errors in stdlogs locted at NX_ROOT\log folder as suggested by oyapa01

Regards

Junaid

It looks like a problem with your SQL Server connection:

06/21 01:30:06.19 ITCM           bpvirtdb_srvr        3744 EXIT         vdbagent.c            2492 Unable to get enough db agents to initialize. Exiting.

I would suggest checking with our DBA team to see if the MDB database is working properly and the mdbadmin/ServiceDesk sql users are ok.

Hi Omar,

See if there are enough agents defined in the NX_ROOT\NX.env file for MAX_DBAGENT values. Default you will have 6 and if you might want to increase the DBAGENT value in multiples of 3 and check the behavior.

Note: Below are the values from an OTB environment and need to revisit based on each environment.

# Set NX_MAX_DBAGENT to a number.  This will be the maximum number of generic agent executable that
#    the provider will run at a time.
# Set NX_MIN_DBAGENT to 6
@NX_DOMSRVR_MODE=MP
@NX_MIN_DBAGENT=6
@NX_MAX_DBAGENT=6