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Managed Survey's

Question asked by CodeGeek on Jun 20, 2017
Latest reply on Jun 20, 2017 by Alex_Perretti

Hi Community,

 

I would like to send a Survey for every 5 tickets to Effected user of  Incident/Request ticket. This is only for a single tenant (Requests/Incidents).

 

Firstly, In current setup we are sending survey using notification template, however, now we have been asked to send the survey for every 5 tickets.

 

Secondly, the activity codes are same across all the tenants So, activity survey's are not useful in this case.

 

any suggestions on how to configure the survey's for above case. can managed survey's helpful?

 

 

Venkat

 

 

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