AnsweredAssumed Answered

ITAM Patches - version mismatch via control panel

Question asked by jimka01 Employee on Jun 20, 2017
Latest reply on Jul 25, 2017 by Carol.Uranker

Hi Team 


In customers environment the DEV release of CA Asset Portfolio Management (Release: ) differs from the QA and PROD releases(Release: )


This release version has "Environment Promotion" on the Administration TAB which is NOT on the QA and PROD environments. Customer cannot find any patches on the server or history as to what patch has been applied.


I asked customer to check under the Add/Remove programs feature in Windows Control panel but there is does not show 14.x installed at all but shows 12.9 only. I was told there is a fix to rectify this. 

Can someone please advise on the fix number or offer any advise in terms of version / feature differences.