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need to create a stored query when incident is transferred from one queue to vendor queue(lastest log)

Question asked by Shahbaz_Khan. on Jun 20, 2017
Latest reply on Oct 16, 2017 by Jon_Israel

Hi Team,


I stucked under the stored query where i need to crate a scoreboard, "vendor queue", when a team transfer incident to a vendor, ( do not need hopping, like multiple groups and if multiple group is involved in ticket transfer we need a latest log who transferred) please help