David-Ng

Blank Page Printouts in IE 11 (KB4021558)

Discussion created by David-Ng Employee on Jun 20, 2017
Latest reply on Jul 11, 2017 by David-Ng

Hello all,

 

There is a known issue that we are currently investigating with CA Service Management and Internet Explorer in which printing in IE results in blank pages being generated on  printout..

 

After installing Microsoft Update KB4021558 or one of its derivatives (KB4022715, KB4023834 or cumulative update KB4022719), if one goes into a given SDM ticket through IE 11 and uses "Print Form" to generate a hard copy printout, the resultant print will display a blank page.

 

Microsoft has verified that this as an issue resultant of installing the above KB and are also researching the problem on their end. 

 

For further details, please see:

https://support.microsoft.com/en-us/help/4021558/cumulative-security-update-for-internet-explorer-june-13-2017

 

Additional resources:
http://windowsreport.com/kb4022719-bugs/

 

https://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-windows-7-print-issue-after-kb4021558/7880b686-2bbd-40aa-9e0a-e2beb578c2a2

 

https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/12349663/

 

https://stackoverflow.com/questions/44547861/ie11-windows-7-print-issue-after-kb4021558

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