CA Service Management

Hi guys i tried to use web service to create and update 

site

Location

Department

Organization

position

Contacts

the issue is when i tried to create organization via webservice obtain this mensage "Security violation in CreateObject. AHD03300:This operation requires Function Access for organization equal to View or Modify" i check the user and role have modify in funtion but obtain the same error anny ideas?

What is the access type's "SOAP Web Service API Role  " of the login() user?

This is the role you would need to check if it has view or modify rights to "organization".

i create new acces type called webservices whith new role in this role  called webservices , I verify in the "SOAP Web Service API Role  "  is webservices and function access for organization is modify

I add capture for this

do you mind let us know what WS soap API call gave you the error?

I would like to see the login() call so can be sure what is the userid you use to login.

If it is createObject(), do you mind let us know the exact arguments?

Please See the video

So your userid is ServiceDesk

can you show us the detail of this user on the web interface?

Hi Jonathan,

If you login directly to the web interface with this user, are you able to create these records manually with no issue?

Kind Regards,

Brian

yes, i testing this i create new organization manually 

i testing using servicedesk and testing create a new user is the same error for both 

Hi Jonathan,

Are you using default webservices policy? If yes, is the proxy contact updated with the ServiceDesk user? If you are not using default policy, then ensure newly created policy and error type has symbol and code in upper case. If you still see the same error, then disable antivirus/ firewall temporarily on client and SDM servers and try the method again.

Thanks,

i created position and department but organization say this error

For everyone,

Via webservice, the userid is CASE SENSITIVE.

It will let you login, but you will not have access to anything

I've lost half of my hair with this one.

Hope this helps.

Hi everyone  checking using SoapUI

1- Login response succesfull

2-Call metod Create Object

3- response 

Not sure how you got this response. I used the same as you did and I got

"Uneven name-value pairs to update"

what you should use is"

<attrVals>
            <!--1 or more repetitions:-->
            <string>name</string>
            <string>testing</string>

</attrVals>

"

But that should not be the reason why you original script failed on this method. Can you show us the contact detail of

ServiceDesk contact?

In this case check

1- UID is Case sesitive (same used in SDM and AD)

2- user is no locked in AD
3- user with  "webservices" role has Function access --> inventory = modify,  ci = modify, organization = Modify.