AnsweredAssumed Answered

Automatic Email notification

Question asked by shwetha.gowda on Jun 21, 2017
Latest reply on Jun 22, 2017 by pier-olivier.tremblay

Dear friends,



In our environment the tickets are logged using a application portal that is integrated with SDM. Once the ticket is logged using the portal, we want to enable the email notification for the ticket requester based on the ticket status change. 


However the requester is not included in the SDM contacts as he is third party application user. 


Please let me know if this can be feature of sending status change email can be automated for the ticket requester in SDM.