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User filter isn't saved when assignee is set

Question asked by Lumir_Botur on Jun 22, 2017
Latest reply on Jun 22, 2017 by Paul_Coccimiglio

Hi all,

 

We’ve tried to save user ticket filter to the scoreboard, where is assignee is set to 'test, user', but an error occurred (see attachment). When we’ve tried to save filter where assignee is set to 'ServiceDesk', filter has been saved without error.
My conclusion is - when there is assignee in the “last, first name” form SDM doesn't save the filter. The reason is that an 'AND' or 'OR' operator is missing in the query.
Do you have the same experience?

 

 

 

 

SDM: 17.0 (clean install)
DB: MSSQL 2012

 

Thx and bye
Lumir

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