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What causes a Ticket to change status without a log event being generated?

Question asked by j.barger on Jun 22, 2017
Latest reply on Jun 23, 2017 by j.barger

I have a Service Desk Request that magically re-opened on its own. It was closed and then re-opened on its own with no trace of how in the Activity log. 

 

I'm baffled as to how and why and would like to get to the bottom of it but at a loss as to where to even start in diagnosing this one. 

 

Many Thanks!

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