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  • 1.  Roles and form groups in xFlow

    Broadcom Employee
    Posted Jun 28, 2017 04:51 AM

    Hello,

     

    Can I configure a roles and form groups in xFlow interface?



  • 2.  Re: Roles and form groups in xFlow
    Best Answer

    Posted Jun 28, 2017 08:00 AM

    HI Vladimir, 

    Currently Xflow is only designed to be used by analysts to manage their tickets.  It does not have the capability to work with form groups or roles at this time. 

    Thanks,

    Jon I.



  • 3.  Re: Roles and form groups in xFlow

    Broadcom Employee
    Posted Jun 28, 2017 09:20 AM

    Hi Jon,

    Thank you.

     

    What about tenants?

    I have a customer with 12.7 version and he works with tenants.

    I going to install 14.1.03 with xFlow interface. Can I prevent a user from tenant X view requests of tenant Y?

    And can I config that tenant X can see fields that tenant Y can't?

     

    Thanks,

    Vladimir



  • 4.  Re: Roles and form groups in xFlow

    Broadcom Employee
    Posted Jun 28, 2017 09:22 AM

    Vladimir,

     

    xFlow will respect any tenancy rules that are built into Service Desk. A user from tenant X would be restricted from seeing tenant Y. 

     

    You cannot, however, change the fields that are present based on the user's tenant.



  • 5.  Re: Roles and form groups in xFlow

    Broadcom Employee
    Posted Jun 28, 2017 10:34 AM

    Thank you