IT Process Automation

Hi Team,

There is a requirement of monitoring for the number of processes that ITPAM is running at a particular time. We have ITPAM 4.3 in HA mode with 2 instances in Production environment.

I know the way to get this information using user interface of ITPAM. But I have to do it automatically at regular intervals. I can't find any way to do it automatically.

Kindly provide me any way to do it, from where I can pull this information.

Whether could I get this information on real time basis so as to achieve resource optimization.

Thanks

Ankur Gupta

You can do this via a REST call.  In 4.3SP2, we now have the api interface where you can see REST calls at work.  It can be accessed via the same URL as the PAM GUI but instead of itpam, use api.  So if you go to http://servername:8080/itpam to get to PAM, try http://servername:8080/api.  (again, this API interface is only available in 4.3SP2 and above).

Here is the doc on this:

CA Process Automation Open REST APIs - CA Process Automation - 04.3.02 - CA Technologies Documentation 

I used the GET runtimeinfo call and gave it the id for my orchestrator (which can be obtained from the NodeConfiguration.properties file located in the PAM install folder under server\c2o\.config).  This returned the following XML:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>

<Response> <Code>200</Code>

<Details xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="allRuntimeInfoBean">

<Completed>0</Completed>

<Failed>0</Failed>

<Aborted>0</Aborted>

<Queued>0</Queued>

<Running>0</Running>

<Suspended>0</Suspended>

<Waiting>0</Waiting>

<Blocked>0</Blocked>

<Total>0</Total>

</Details>

<Message>Success</Message>

</Response>

We use a SQL script to get the same info for our Monitoring team.

SELECT *
FROM C2ORuntimeObjects
where (RunState = 'failed' or RunState = 'Blocked')
and (Instance like'%Change%' or instance like '%catalog%' or instance like '%AMS%')
and (ServiceID like 'WorkflowServices')

SELECT *
FROM C2ORuntimeObjects
where RunState = 'Queued'
and (Instance like'%Change%' or instance like '%catalog%' or instance like '%AMS%')

Hi Ankur,

As part of our latest release PAM 4.3.2, we have provided a REST service which lists the number of processes running on a orchestrator along with their running status. Sample response looks as below

API: http://<Server_name>:<port>/api/rest/v1/orchestrators/<Orch_Id>/runtimeinfo

Thanks

Vinay