Hi my friends,
How can I use the configuration item tab used on Change Requests (detail_chg) to Request form (detail_cr)?
This customization is documented here:
Multiple CIs on Request / Incident / Problem (CR to NR lrel/brel)
It would require a fair amount of customization to accomplish this. By it's design the "call_req" table (which contains the request/incident/problem information) only contains a reference to a single configuration item.
For Change Orders there's an lrel table, usp_lrel_asset_chgnr, that contains the many to one relationship. You'd basically need to create a customization that acts in a similar fashion
Within ITIL standards configuration items are typically managed at the change level, which is why this lrel exists for change orders out of the box.
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