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Criteria for PDM_Load to INSERT call_req, not update

Question asked by JDiegelIV on Jun 28, 2017
Latest reply on Jun 29, 2017 by David-Ng

Hello, I'm using the following structure for my input file to insert requests.  If I remove the ref_num it gives me a message that "Null field in logical key --cannot be used for update". If I remove it it still doesn't process it.  If I try to put a value in it pdm_load tries to update that record so that won't work.  How do I structure this so it treats them all as an INSERT>



TABLE Call_Req
external_system_ticket type active_flag
category log_agent requested_by customer status impact priority ref_num group_id summary description