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How to generate SLA Report in CABI 6.3.0?

Question asked by muditsingh08 on Jun 29, 2017
Latest reply on Sep 27, 2017 by Raghu.Rudraraju

Hi All,


I have integrated CABI 6.3.0 with CA Service desk 17.0. I got Incidence/Request reports from OOB sample reports. But there is no SLA sample report in CABI, So how to create that report. For custom Reports-

  1.  Installed CABI 6.3.1 Jasperstudio
  2.  Created adapter for SDM 17.0
  3.  Connection with jasper server

Please suggest some ideas to getting SLA reports (OOB as well as Customize) from CABI 6.3.0.