I have integrated CABI 6.3.0 with CA Service desk 17.0. I got Incidence/Request reports from OOB sample reports. But there is no SLA sample report in CABI, So how to create that report. For custom Reports-
- Installed CABI 6.3.1 Jasperstudio
- Created adapter for SDM 17.0
- Connection with jasper server
Please suggest some ideas to getting SLA reports (OOB as well as Customize) from CABI 6.3.0.