Hi Team,
How to convert IVR to incident ticket in CA Service Desk. Pls help me to configure in CA SDM.
Regards,
Arun.B
Use the SDM WebService api and have your IVR open the ticket programatically in SDM.
Hi Arun,
Check for the following keyword "CTI Integration Method" in the below documentation:
https://search.ca.com/assets/SiteAssets/TEC592250_External/CA_SDM_Integrations_Vol_2_ENU.pdf
As this looks like very near match for your requirement which uses Webservices as told by @Cristi Mitrana
Regards
Junaid