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Converting IVR to Incident ticket

Question asked by Licenseadmin.1 on Jun 29, 2017
Latest reply on Jun 29, 2017 by Junaid Bin Ghalib Alhazrami

Hi Team,

  How to convert IVR to incident ticket in CA Service Desk. Pls help me to configure in CA SDM.

 

Regards,

Arun.B

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