AnsweredAssumed Answered

Service Management Administration Requests Error

Question asked by yona1987 on Jun 30, 2017
Latest reply on Jul 3, 2017 by subvi02

Hello,

 

We are trying to use Service Management Administration request in CA catalog, but every time when i try it next error appear.

 

Next errors was trying to use Manage User Offer: "Failed to execute Open Space REST API request. See error logs for more details. Please check the logs for further details.", there are a lot of error trying to execute http://TST-USS-APP:8080/rest/session, im already check the status from USS and its working well.

 

Do you know what other thing I should check?

 

Logs from E:\Program Files\CA\Service Management Administration\logs

INFO 2017-06-30 13:29:30,606 [http-apr-8060-exec-4] impl.OsopConfiguration.getCommonConfigVo() :: AlCdbConfigParamVo [componentKey=itsm, machineName=common, configKey=osop.password, configValue=ZZagVDULvYlCKPhlM/44wgp5pPrtfpwgR7B9aepZUvA0/TGiZ4X+sapJim5WsveHEDSKg3ED4BE=, productCode=9, lastUpdateDate=1498682769937]
DEBUG 2017-06-30 13:29:30,614 [http-apr-8060-exec-4] impl.OsopContext.init() :: http://TST-USS-APP:8080
DEBUG 2017-06-30 13:29:30,630 [http-apr-8060-exec-4] impl.OsopHelper.login() :: START OsopHelper.login() with context: com.ca.caf.osop.restclient.impl.OsopContext@793d13
DEBUG 2017-06-30 13:29:30,997 [http-apr-8060-exec-4] impl.OsopHelper.executeRequest() :: Executing REST Request: POST http://TST-USS-APP:8080/rest/session HTTP/1.1
INFO 2017-06-30 13:29:31,090 [http-apr-8060-exec-4] impl.OsopHelper.getHttpClient() :: Http Client Singleton instantiated.
ERROR 2017-06-30 13:29:33,634 [http-apr-8060-exec-4] impl.OsopHelper.executeRequest() :: Exception while executing REST request (POST http://TST-USS-APP:8080/rest/session HTTP/1.1). Internal Server Error. API Response ()
INFO 2017-06-30 13:29:33,634 [http-apr-8060-exec-4] baseexception.CAFResourceLoader.loadResourceBundle() :: Loading errormessages resource file (E:/Program Files/CA/Service Management Administration/conf/i18n/errormessages)
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] baseexception.CAFResourceLoader.loadResourceBundle() :: Successfully loaded errormessages resource file.
ERROR 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] contact.ContactWebService.updateContact() :: CAFBaseException occurred while creating new contact record. {}
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] ws.CAFClientMessageLoader.loadResourceBundle() :: Loading errormessages resource file (E:/Program Files/CA/Service Management Administration/conf/i18n/clientmessages)
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] ws.CAFClientMessageLoader.loadResourceBundle() :: Successfully loaded clientmessages resource file.
DEBUG 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] contact.ContactWebService.updateContact() :: END: updateContact web service
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] ws.WebServiceController.doPost() :: POST Request received
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] ws.WebServiceController.doPost() :: Request attribute is updated with WebSessionID: '92E2DCF537B873EDB96D5E482ED0656C'
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] authentication.SessionManager.invalidateSession() :: sessionHandle is invalidated

 

 

Regards,

Yonatan Sosa Sanchez.

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