Hello,
We are trying to use Service Management Administration request in CA catalog, but every time when i try it next error appear.
Next errors was trying to use Manage User Offer: "Failed to execute Open Space REST API request. See error logs for more details. Please check the logs for further details.", there are a lot of error trying to execute http://TST-USS-APP:8080/rest/session, im already check the status from USS and its working well.
Do you know what other thing I should check?
Logs from E:\Program Files\CA\Service Management Administration\logs
INFO 2017-06-30 13:29:30,606 [http-apr-8060-exec-4] impl.OsopConfiguration.getCommonConfigVo() :: AlCdbConfigParamVo [componentKey=itsm, machineName=common, configKey=osop.password, configValue=ZZagVDULvYlCKPhlM/44wgp5pPrtfpwgR7B9aepZUvA0/TGiZ4X+sapJim5WsveHEDSKg3ED4BE=, productCode=9, lastUpdateDate=1498682769937]
DEBUG 2017-06-30 13:29:30,614 [http-apr-8060-exec-4] impl.OsopContext.init() :: http://TST-USS-APP:8080
DEBUG 2017-06-30 13:29:30,630 [http-apr-8060-exec-4] impl.OsopHelper.login() :: START OsopHelper.login() with context: com.ca.caf.osop.restclient.impl.OsopContext@793d13
DEBUG 2017-06-30 13:29:30,997 [http-apr-8060-exec-4] impl.OsopHelper.executeRequest() :: Executing REST Request: POST http://TST-USS-APP:8080/rest/session HTTP/1.1
INFO 2017-06-30 13:29:31,090 [http-apr-8060-exec-4] impl.OsopHelper.getHttpClient() :: Http Client Singleton instantiated.
ERROR 2017-06-30 13:29:33,634 [http-apr-8060-exec-4] impl.OsopHelper.executeRequest() :: Exception while executing REST request (POST http://TST-USS-APP:8080/rest/session HTTP/1.1). Internal Server Error. API Response ()
INFO 2017-06-30 13:29:33,634 [http-apr-8060-exec-4] baseexception.CAFResourceLoader.loadResourceBundle() :: Loading errormessages resource file (E:/Program Files/CA/Service Management Administration/conf/i18n/errormessages)
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] baseexception.CAFResourceLoader.loadResourceBundle() :: Successfully loaded errormessages resource file.
ERROR 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] contact.ContactWebService.updateContact() :: CAFBaseException occurred while creating new contact record. {}
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] ws.CAFClientMessageLoader.loadResourceBundle() :: Loading errormessages resource file (E:/Program Files/CA/Service Management Administration/conf/i18n/clientmessages)
INFO 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] ws.CAFClientMessageLoader.loadResourceBundle() :: Successfully loaded clientmessages resource file.
DEBUG 2017-06-30 13:29:33,650 [http-apr-8060-exec-4] contact.ContactWebService.updateContact() :: END: updateContact web service
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] ws.WebServiceController.doPost() :: POST Request received
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] ws.WebServiceController.doPost() :: Request attribute is updated with WebSessionID: '92E2DCF537B873EDB96D5E482ED0656C'
DEBUG 2017-06-30 13:29:33,681 [http-apr-8060-exec-6] authentication.SessionManager.invalidateSession() :: sessionHandle is invalidated
Regards,
Yonatan Sosa Sanchez.