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adding a icon to the ticket in list page

Question asked by CodeGeek on Jun 30, 2017
Latest reply on Jun 30, 2017 by yona1987

Hello community,


how to add a ICON or Image to the ticket row in the list page. I would like to differentiate a special ticket to normal ticket in the list page. 

This is something similar to how VIP tickets gets highlighted in list page , but customer wants to highlight the tickets with different ICON based on Configuration and Organisation.


how to achieve this, any suggestion.