AnsweredAssumed Answered

HOW CAN WE DISABLE URGENCY AND IMPACT FIELD AND MAKE PRIORITY FIELD EDITABLE FROM ANALYST PAGE.

Question asked by jagatjyoti1 on Jul 4, 2017
Latest reply on Jul 6, 2017 by jagatjyoti1

HOW CAN WE DISABLE URGENCY AND IMPACT FIELD AND MAKE PRIORITY FIELD EDITABLE FROM ANALYST PAGE. SO THAT WHEN END USER WILL RAISE A TICKET ANALYST CAN ABLE TO CHANGE THE PRIORITY BY DROP DOWN FIELD LIKE (LOW/HIGH/MEDIUM/CRITICAL/NONE) AND URGENCY IMPACT FIELD WILL NOT SHOWN IN UI. SLA WILL CHANGE DIRECTLY WITH PRIORITY.

Outcomes