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Multi-Tenancy or Partition?

Question asked by sperna on Jul 5, 2017
Latest reply on Jul 5, 2017 by Alex_Perretti

Hi! I have a request where our HR department needs a new solution in Service Desk. They need to work with incidents with the following conditions:

- The Incident Areas must be visible for end users but separated from the incident areas non-related to HR.

- The users can open an incident for this area without logging out.

- Must be the same URL

- Only the analysts from HR can see this incidents.


Is multi-tenancy the solution for this case? or partition?