Hi! I have a request where our HR department needs a new solution in Service Desk. They need to work with incidents with the following conditions:
- The Incident Areas must be visible for end users but separated from the incident areas non-related to HR.
- The users can open an incident for this area without logging out.
- Must be the same URL
- Only the analysts from HR can see this incidents.
Is multi-tenancy the solution for this case? or partition?