ckent_dart

iDash: Experiencing "SLA Still Processing" Errors?

Discussion created by ckent_dart on Jul 7, 2017

We are a windows based shop (SQL Server, AlwaysOn) using iDash 12.0.01.02-1512 and found that our server has gone a day or two processing normally and then will show SLA Still Processing errors as documented below.  It's like the system get's stuck and can't move on to its next task.  I originally opened a ticket and there was a possible link to an old log file/sla, however that did not totally eliminate the number of instances of this problem.

 

Reviewing the logs, I have found an interesting item regarding GC (garbage collector, I am assuming).  It shows exceeded and that is when the SLA's start to show the error.  

 

Has any user experienced this type of error and if so what was done to analyze or remediate?

 

Thanks,

Chris Kent

Dart Container Corp.

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