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Is there a way in Service Desk to have a survey only trigger when a certain group opens or resolves an incident?

Question asked by RichFTB on Jul 7, 2017
Latest reply on Jul 21, 2017 by Chi_Chen

Our intent is to have a customer satisfaction survey trigger to the affected end user when our help desk is the originator or resolver of an incident.  In my research and testing I found that the 14.1 admin document (linked below) explains the Managed Survey Field of "Group" as the group associated with the survey.  Does that mean only users in this group will receive the survey or something else?  Any guidance is appreciated.

 

https://docops.ca.com/ca-service-management/14-1/en/administering/configure-ca-service-desk-manager/how-to-configure-surveys/create-a-managed-survey#CreateaManagedSurvey-ManagedSurveyFields

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