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CABI 6.3 and SDM 17.0 - Connection failed

Question asked by Lumir_Botur on Jul 10, 2017
Latest reply on Jul 10, 2017 by Jon_Israel

Hi all,

we've tried to install CA BI 6.3 on this environment

  • OS: Win 2012 R2
  • SDM: SDM 17.0
  • DB: MS SQL 2012
  • bundled Java
  • bundled Tomcat

CA BI was successfully installed. We created servicemanagement organization and imported reports from "CA Service Desk Manager Reports.zip". But connection to SDM failed (see attachment). We can see only empty error window. When we've tried to run some SDM report java.lang.noclassdeffounderror MalformedInputException has been shown.

Any advice or same experients?

 

Thanks
Lumir

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