I am using CA service desk manager 17.0 and want to generate SLA violation report from CABI 6.3.0.So want to know the tables which contain the detail of the SLA.
The tables which i can use to fetch the data from the database in reports containing the following columns(Like-SLA Violation Status,Assignee,Ticket id,Date of creation,Date of expiration,Sla breach detail etc.).
Note: Please suggest some idea ASAP.
Thanks & Regards