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Business hours calculation

Question asked by rkalidh87 on Jul 13, 2017
Latest reply on Aug 4, 2017 by johnv



I have a requirement in CABI 3.X where i need no get total mins spent in business SLA hours for an incident  ( from ex: 9 AM to 6 PM from Mon to Sat ) in report.


Am using "Time spent in mins= DaysBetween([opendate];[Resolveddate]) *1440 " to get total mins spent for that incident.


please help me to achieve this.