AnsweredAssumed Answered

Business hours calculation

Question asked by rkalidh87 on Jul 13, 2017
Latest reply on Aug 4, 2017 by johnv

Hi,

 

I have a requirement in CABI 3.X where i need no get total mins spent in business SLA hours for an incident  ( from ex: 9 AM to 6 PM from Mon to Sat ) in report.

 

Am using "Time spent in mins= DaysBetween([opendate];[Resolveddate]) *1440 " to get total mins spent for that incident.

 

please help me to achieve this.

Outcomes