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How to configure to open 1 or more tickets for each offer

Question asked by sperna on Jul 13, 2017
Latest reply on Jul 18, 2017 by sperna

Hello! I wanted to know if it is possible to configure how many requests are opened in SDM when we make a request in Catalog. For example:

 

Offer: New Laptop

Services:    - Laptop Lenovo
                  - Laptop Dell

                  - Laptop Samsung

 

In this case it's available the multi selection and i want to create various SDM requests, one for each selection.

 

Offer: Laptop accesories

Services:   - Battery

                  - Mouse

                  - Case

 

In this case it's available the multi selection and i want to create one SDM request for all the selections.

 

I'm using the defaults events and rules. Is it possible to configure it? Where?

 

Best Regards

Sebastian

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