AnsweredAssumed Answered

Change Close ticket to resolve when using the mobile app

Question asked by hassan.lagroubi on Jul 17, 2017
Latest reply on Jul 18, 2017 by Chi_Chen

Hello,

I found that analyst can close tickets, we have two types of analyst, restricted and privilged analysts.

We need to change close ticket to another action(resolved or even not allow close) when restricted analyst uses mobile app.

Thanks and kind regards.

Youssef

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